Ticket Detail

Daniel Costa

daniel.c@example.com

Based on 120 support tickets in demo datasetLast updated just nowSLA risk Medium
Medium priorityNeutral sentimentPending statusUnassignedTicket categorized from intent keywords and support policy matches.

Conversation thread

t-1002

24m ago
CustomerToday, 10:11

Can you confirm if my team can add SSO on the current plan, or do we need to upgrade?

AiToday, 10:12

Intent detected: upgrade / security features. Suggested playbook: route to sales-support hybrid queue.

MediumPendingNeutral

AI Copilot

Resolution workspace

91% confidence

Summary

Pre-sales plan question: customer is evaluating whether current plan supports SSO.

Suggested reply

Hi Daniel, SSO is available on our Growth tier and above. I can confirm the right upgrade path and send the enablement steps for your team today.

Draft reply

Knowledge references

  • Plan Matrix
  • SSO Setup Guide

AI rationale

Ticket categorized from intent keywords and support policy matches.

Signals: billing keywords, access impact, wait time 24m.

Feedback loop

Actions

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