SupportOps AI
Ticket Inbox
Priority Alert
3 high-impact tickets need response in the next 30 minutes.
| Customer | Issue summary (AI) | Wait time | SLA risk | Priority | Sentiment | Status | Action |
|---|---|---|---|---|---|---|---|
Sofia Martin sofia.m@example.com | Billing issue detected: possible duplicate charge with service access impact. | 1h 42m last reply 2h ago | High | High | Angry | Open | Open ticket |
Daniel Costa daniel.c@example.com | Pre-sales plan question: customer is evaluating whether current plan supports SSO. | 24m last reply 48m ago | Medium | Medium | Neutral | Pending | Open ticket |
Laura Vega laura.v@example.com | Retention-sensitive request: customer wants confirmation that cancellation is completed. | Resolved last reply 10m ago | Low | Low | Happy | Closed | Open ticket |